Technology is potential. It’s only as a productive as our ability to use it, which is why user interfaces are such a focal point for the development of any non-automated system. As technology continues to evolve, one of the great challenges businesses face is integrating software in a way that’s cost-effective but also user-effective. If your employees find it difficult to use or there’s a disconnect between the frontend and the backend, then productivity will suffer.
1. The Integration Team Should Be the Management Team
One of the most common mistakes businesses make is assigning a specialized team to handle system integration. The issue here is that the implementation team isn’t the team that will be managing the system long-term. It’s imperative to give the management team at least some control from the fundamental stages. Their input is vital, and their knowledge of the implementation will pay great dividends in the future.
2. Software and Technology Shouldn’t Be Isolated Choices
Another common technology mistake among businesses is choosing software and technology independent of each other. Think of technology as the hardware, software backend and other physical and logical services that support the system. The mission here is to find synergy between these many diverse parts, but businesses for economic and other reasons often attempt to marry software and technology that may not be the right fit.
3. Test It and Then Test It Again
Test this marriage of systems before your commit to them. Testing should be extensive and able to achieve real-world conditions as much as possible. This is the period in which you determine if there are fundamental problems and when you’re best able to determine what performance management and monitoring tools you need. Be mindful that the fundamental flaws you introduce at integration can be mitigated but likely never eliminated.
4. Develop Interfaces That Reflect the Technology
User interfaces should be intuitive and easy to use, and they should only change when that change can increase productivity. Interfaces must also reflect the underlying technology. Intuitiveness isn’t simply a clean layout; it’s the marriage between interface and technology in a way that lets the user get the very most out of the system. An interface that hides certain features for the sake of ease of use is an example of a common mistake in this domain.
5. Integrate Performance Management and Monitoring
Performance monitoring and management is integral to integrating software use with technology. Include it in the planning phase. Reassess and tweak during the testing phase. Implement it along with all other software during the implementation phase. When the system is up, use it, log it and analyze in order to ensure that your system is achieving your performance goals.